Answers :



1 - What are the different sizes of Moondream® curtains and linings ?

We offer the following curtain and lining sizes :

Curtains:

57"Wx63"L
57"Wx84"L
57"Wx95"L
57"Wx108"L
53"Wx63"L
53"Wx84"L
53"Wx95"L
57"Wx102"L
53"Wx102"L

Linings:

53"Wx58"L
53"Wx78"L

The curtain width measurements indicated are width measurements of the curtain laying flat, not installed/or hanging on the rod.

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2 - Do you offer made-to-measure curtains and linings ?

At the moment, we do not offer made-to-measure curtains and linings.

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3 - Are the Moondream products sold by pair?

No, all our products are sold individually.

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4 - What is the diameter of the grommets ? What is the diameter of the curtain rod ?

Each grommet has 1.6 inches inner diameter.
To ensure your curtains achieve a full and flowing effect, we recommend curtain rods with 1.18 inches diameter.

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5 - What about the curtains headings ?

For the grommet curtains:
Moondream curtains are made with 8 grommets. The diameter of the grommets is 1.6 inch (4 cm) and they are spaced every 5.11 inches (13 cm).
When the curtains are folded back, the width of the panel is approximately 5.9 inches (15 cm).
Plan to leave 1 inch (2.5 cm) between the top of the curtain rail and your ceiling.
This space will be taken up by the material above the grommets.

For pencil pleat curtains:
Moondream curtains are sewn with 2.8 inches (7 cm) pencil pleat curtain tape.
Pencil pleat consists of tightly gathered folds.


6 - How do I take care of my Moondream ® curtain/lining ?

For Moondream ® blackout curtains (without a lining) :
All our blackout curtains (without a lining) are machine washable at 86°F.

For the Moondream ® thermal and sound insulation curtains :
Made predominantly from polyester but containing 0.01% aluminium, Moondream® thermal and sound insulation curtains must be dry-cleaned.
For small spots or marks you can use a slightly damp sponge to clean curtain fabric and linings.

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7 - How do I hem my curtains ?

All our Moondream® curtains are delivered with a heat-activated thermal adhesive strip, enabling you to adjust the dimensions of your curtains to fit your windows.

N.B.: Given the weight of the sound insulation curtain (6.61 pounds), we recommend adding a few stitches post-application to ensure the thermal adhesive strip stays in place.



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8 - Can I cut short my curtains / my lining ?

Before cutting short the curtain, lay it flat and hold its position.

For the Moondream ® thermal curtains:
Don't forget to let around 1.9 inch if you wish to make an hem.

For the Moondream ® sound insulation curtains:
Because of the three-layer structure, we recommend you contact an expert.

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9 - Can I use the Moondream thermal curtains in winter ? In summer ?

For winter: we suggest our blackout thermal curtains
The Moondream® thermal curtains are made with a blackout or dim-out fabric and are lined with our winter thermal lining.

For summer and winter: we suggest our thermal sheers
Moondream® has developed the Bi-Cool thermal lining, an exclusive process allowing this new fabric to offer effective technical performances, regardless of the side of the lining exposed to heat radiation.

Thanks to the dual action of the Bi-Cool by Moondream® lining, you are protected from the cold (and save up to 46% on heating costs), and from the heat (achieving a difference in temperature of up to 4°C (MB: Farenheit) when compared to the outdoors).

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10 - What are the technical differences between the different ready made curtains ?

All our curtains have a technical function, each efficient in its field. They are tested by an independent laboratory.

To ensure you find the most reliable information: you can see – in a single overview – all test results of the Moondream range.

Moondream Blackout curtain technical performance

Moondream Coated Blackout curtain technical performance

Moondream Thermal and Blackout curtain technical performance

Moondream Thermal sheer technical performance

 

Moondream Soundproof curtain technical performance

 

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11 - Are soundproof curtains thermal and blackout ?

Yes, the soundproof curtains are thermal and 100% blackout.

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12 - How can I contact the Moondreamwebstore customer service ?

Our customer service can be reached by email at contact@moondreamwebstore.com

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13 - What are the delivery lead times and prices for my order ?

The standard delivery is one to five business days except for Alaska and Hawaii.
The price will be calculated according to the weight of the parcel and will be indicated to you during the purchasing process.
 
Free shipping on order over $120 (ground commercial).

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14 - What payment methods can I use on moondreamwebstore.com ?

You can pay by debit card, credit card and PayPal.

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15 - How can I track my package ?

An email will be sent to you with a tracking number when the goods will be shipped out.

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16 - Can I be delivered in another country ?

Yes, it is possible. Please contact us to get prices to be delivered in another country.

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17 - How can I change my personal data ?

In order to change your personal data :

  1. Log in to your Moondreamwebstore account using the My Account tab.
  2. The Address tab will allow you to modify all your delivery and invoicing information.
  3. If you wish to modify your profile, use the My Personal Information tab.

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