Frequently asked questions
What are the different sizes of Moondream curtains and linings?
The curtain width measurements indicated are width measurements of the curtain laying flat, not installed/or hanging on the rod. We offer the following curtain and lining sizes.
Curtains:
- 55"Wx63"L
- 55"Wx84"L
- 55"Wx95"L
- 55"Wx108"L
- 53"Wx63"L
- 53"Wx84"L
- 53"Wx95"L
- 57"Wx102"L
- 53"Wx102"L
Linings:
- 53"Wx58"L
- 53"Wx78"L
We offer made-to-measure curtains and linings. You can customize and order your Moondream product here.
Are the Moondream products sold by pair?
No, all our products are sold individually.
What is the diameter of the grommets? What is the diameter of the curtain rod?
Each grommet has 1.6 inches inner diameter. To ensure your curtains achieve a full and flowing effect, we recommend curtain rods with 1.18 inches diameter.
What about the curtains headings ?
For the grommet curtains:
Moondream curtains are made with 8 grommets. The diameter of the grommets is 1.6 inch (4 cm) and they are spaced every 5.11 inches (13 cm). When the curtains are folded back, the width of the panel is approximately 5.9 inches (15 cm). Plan to leave 1 inch (2.5 cm) between the top of the curtain rail and your ceiling. This space will be taken up by the material above the grommets.
For pencil pleat curtains:
Moondream curtains are sewn with 2.8 inches (7 cm) pencil pleat curtain tape. Pencil pleat consists of tightly gathered folds.
How do I take care of my Moondream curtain/lining?
For Moondream blackout curtains (without a lining) :
All our blackout curtains (without a lining) are machine washable at 86°F.For the Moondream thermal and sound insulation curtains :
Made predominantly from polyester but containing 0.01% aluminium, Moondream thermal and sound insulation curtains must be dry-cleaned. For small spots or marks you can use a slightly damp sponge to clean curtain fabric and linings.
How do I hem my curtains?
All our Moondream curtains are delivered with a heat-activated thermal adhesive strip, enabling you to adjust the dimensions of your curtains to fit your windows.
N.B.: Given the weight of the sound insulation curtain (6.61 pounds), we recommend adding a few stitches post-application to ensure the thermal adhesive strip stays in place.
How to attach a lining to the back of your curtain ?
- Start 0.7 inches from the edge
- Lay the strip flat
- Peel off the paper to stick the strip
- Attach the lining to the self-gripping strip
Tip: Sew one stitch at each end of the curtain so as to fix the strip.
How to attach the Winter & Summer THERMAL 100% BLACKOUT Lining?
With a pencil pleat curtain
1 - Take down your pencil pleat curtain
2 - Gather the lining to match the width of your curtain
3 - Insert the hook into the heading tape of the lining
4 - Insert the hook into the heading tape of the curtain
5 - Snap the hook closed
6 - Repeat the previous three steps for the whole width of the lining
7 - Hang your curtain
With an eyelet curtain
Before cutting short the curtain, lay it flat and hold its position.
For the Moondream thermal curtains: Don't forget to let around 1.9 inch if you wish to make an hem.
For the Moondream sound insulation curtains: Because of the three-layer structure, we recommend you contact a seamstress.
Can I use the Moondream thermal curtains in winter? In summer?
For winter: we suggest our blackout thermal curtains
The Moondream thermal curtains are made with a blackout or dim-out fabric and are lined with our winter thermal lining.
For summer and winter: we suggest our thermal sheers
Moondream has developed the Bi-Cool thermal lining, an exclusive process allowing this new fabric to offer effective technical performances, regardless of the side of the lining exposed to heat radiation. Thanks to the dual action of the Bi-Cool by Moondream lining, you are protected from the cold (and save up to 46% on heating costs), and from the heat (achieving a difference in temperature of up to 4°C (MB: Farenheit) when compared to the outdoors).
How to install the hooks on my pencil pleat curtains?
- Insert the hook inside the braid every 3.4 – 6 inches.
- Before hanging your curtain on the rod, you must frown your curtain. To frown, you must pull on the yarns on both sides of the curtain. Knot the yarn to create a stop for the frown, do NOT cut the yarns. Place the frowned curtains on opposite ends of the rod. Your curtain width frowned must measure around the half of your rod - This way, with your 2 curtains the entire window will be covered. If you choose to use only one curtain, frown it according to the length of your rod.
- Hang your curtain through this hook inside the rings on your rod.
What are the technical differences between the different ready made curtains?
All our curtains have a technical function, each efficient in its field. They are tested by an independent laboratory.You can compare all our products in a single overview here.
Are soundproof curtains thermal and blackout?
Yes, the soundproof curtains are thermal and 100% blackout.
How can I contact the Moondreamwebstore customer service?
Our customer service can be reached by email at customerservice.usa@moondream.com.
What are the delivery lead times and prices for my order?
The standard delivery is one to five business days except for Alaska and Hawaii. The price will be calculated according to the weight of the parcel and will be indicated to you during the purchasing process. Free shipping on orders over $150 (ground commercial).
What payment methods can I use on moondreamwebstore.com?
You can pay by debit card, credit card and PayPal.
How can I track my package?
An email will be sent to you with a tracking number when the goods will be shipped out.
Can I be delivered in another country?
No, we deliver exclusively within the USA
How can I change my personal data?
In order to change your personal data :
- Log in to your Moondreamwebstore account using the My Account tab.
- The Address tab will allow you to modify all your delivery and invoicing information.
- If you wish to modify your profile, use the My Personal Information tab.
How does the correspondence between degree celsius and degree fahrenheit work?
Each degree celsius (°C) obtained in the laboratory is converted into degrees fahrenheit (°F). Then, we subtract the degrees of the room without the Moondream product and the degrees of the room with the Moondream product.
For example, for the summer thermal lining:
You can get a temperature drop of up to -7°C, ie -13°F.
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